Maintenance execution, without the coordination overhead.
Intelligent scheduling gets the right work to the right crew, whether inhouse staff or subcontractors. Every job comes back with an auditable work report. No app, WhatsApp or email required.
The problem
Maintenance work gets done. The maintenance record doesn't.
Renewable energy O&M contractors and data centre operators maintain hundreds of assets across dozens of sites. When an asset owner disputes a response time, someone spends an afternoon scrolling WhatsApp for a timestamp that may not exist.
70–85%
of renewable energy production losses
trace to unscheduled downtime, soiling, and component degradation, preventable with properly executed preventive maintenance programs (industry average across utility-scale solar and wind)
40%
of major data centre outages
trace to human error: a procedure that wasn't followed, not equipment that failed (Uptime Institute Annual Outage Analysis)
$8,851
per minute, average data centre outage cost
For colocation operators, SLA penalties stack: $1,000–$10,000 per minute per affected customer. 57% of major outages cost more than $100,000 (Uptime Institute)
How Facterra works
Facterra: one system for planning, scheduling, execution, and evidence
Facterra replaces the fragmented stack of spreadsheets, WhatsApp threads, and disconnected CMMS tools with a single source of maintenance truth for renewable energy and data centre operations.
Plan
Facterra's AI reads OEM manuals and builds preventive maintenance programs. Every plan cites the manual page it came from, every statutory regime cites its standard. Operators can also describe workflow rules in plain English; Facterra builds the automation and backtests it against twelve months of historical data before activation.
Schedule
Facterra includes an integrated OptaPlanner-based scheduler that solves weekly maintenance plans. The solver considers technician certifications, parts on shelf, travel distances, and permit windows simultaneously, with no separate scheduling product required.
Execute
Facterra sends subcontractors a secure, time-limited link to complete work orders. No app download, no account, no training. Multilingual voice reporting lets a Spanish-speaking technician in Texas report in Spanish; the structured work record lands in English with photos tagged to the correct fields.
Prove
Every work order completed through Facterra produces a timestamped evidence pack: response time, sensor readings, geotagged photos, and digital signature. One click generates the evidence report an asset owner or SOC 2 auditor requires. No manual assembly.
Facterra subcontractor access
Facterra shows who actually turned the wrench
Not just who sent the invoice. Facterra tracks every subcontractor, every tier of delegation, on every site, without requiring anyone to download an app or create an account. Licence-free link-based access means no per-seat cost for field workers.
Step 1 of 3He opens the link and speaks in Spanish for forty seconds. No form on screen.
Facterra scheduling
Facterra's integrated scheduler means your dispatch team doesn't need to grow at the same rate your portfolio does
Facterra includes an OptaPlanner-based constraint solver that produces weekly maintenance plans. The solver considers technician certifications, parts availability, travel time, and permit windows, all from a single integrated database, not bolted-on integrations.
| Technician | Mon | Tue | Wed | Thu | Fri |
|---|---|---|---|---|---|
| J. Reyes | UPS | CRAC | INV | ||
| A. Kowalski | GEN | TRF | UPS | ||
| M. Santos | CRAC | PDU | |||
| P. Chen | SWT | FIRE | FUEL |
Step 1 of 3Twelve jobs need to go out next week. Certifications, parts, travel, permits. None of it solved yet.
Facterra AI trust architecture
Facterra AI: cites its sources or stays silent
Every AI action in Facterra follows five trust rules: cited-or-silent, asks-never-guesses, never-signs-off, one-step-undo, schema-per-tenant. No exceptions, no configuration required, no trust decisions pushed to the operator. This architecture makes Facterra's AI safe for regulated maintenance environments.
Cited or silent
Every AI output links to the source material it drew from. If it can't cite, it doesn't speak.
Asks, never guesses
When the input is ambiguous, the system asks for clarification instead of making assumptions.
Never signs off
AI drafts and suggests. A human reviews and approves. The approval step cannot be bypassed.
One-step undo
Every AI-generated change can be reversed in a single action. No cascading consequences.
Schema per tenant
Each organisation's AI model sees only its own data, its own asset taxonomy, its own maintenance history.
PM program generation
Send the OEM manuals and regulatory standards. Facterra reads them and builds a complete preventive maintenance program. Every plan cites the manual page it came from. Days, not weeks.
Text-to-workflow
Describe the rule in plain English. The system builds the automation and backtests it against twelve months of history. You see every time it would have fired before you turn it on.
Multilingual voice capture
Technicians report by speaking into their phone in any language. The system structures the report, translates it, and tags photos to the right fields. No typing required.
Facterra platform capabilities
Facterra platform: seven years of production, six integrated modules
Facterra is not a work order tool with a scheduler bolted on. It is a complete maintenance operations platform built 2017–2023, deployed at 50+ industrial facilities across North America, Europe, and Asia, now focused on renewable energy and data centre operations.
Asset register
Three orthogonal hierarchies: geographic, functional, and physical. QR code identification. Full lifecycle tracking with IoT meter integration.
Work orders & PM
Corrective and preventive. Dependencies and parent-child relationships. Dynamic forms per tenant. Status-driven automation.
Scheduling & optimisation
Integrated OptaPlanner solver. Certifications, parts, travel, permits. Weekly plans that account for what's actually available.
Dashboards & analytics
Configurable drag-and-drop dashboards. MTTR, MTBF, availability, on-time completion, workload distribution. Cost tracking per work order, per asset, per cost centre.
IoT & condition monitoring
AWS IoT integration. Meters, alerts, and trigger rules. Condition-based maintenance workflows that fire when readings exceed thresholds.
Facterra industries
Facterra serves renewable energy O&M and critical facilities maintenance
Facterra for Renewable Energy O&M
Facterra helps independent O&M contractors defend SLA disputes with timestamped, geotagged maintenance records. Manage subcontractors without per-seat costs using licence-free link-based access. Produce the evidence pack each asset owner needs in one click, across solar, wind, and BESS portfolios.
RenewablesFacterra for Critical Facilities & Data Centres
Approximately 40% of major data centre outages trace to a procedure that wasn't followed, not equipment that failed (Uptime Institute). Facterra enforces step-by-step maintenance checklists, timestamps every step, and makes SOC 2 and Uptime Institute certification evidence a byproduct of doing the work. Self-hosted deployment available for data sovereignty requirements.
Data CentresFacterra compared
Facterra vs enterprise FSM and light CMMS: what's included, what's missing
| Capability | Facterra | Enterprise FSM | Light CMMS |
|---|---|---|---|
| Licence-free subcontractor access | Included: link-based, no seat cost | Not available (all users require licences) | Not available (accounts required) |
| Integrated scheduler-optimiser | Included: OptaPlanner constraint solver | Separate add-on product with additional licence | Not available (manual calendar only) |
| Multilingual voice reporting | Included: any language to structured English record | Not available | Not available |
| AI PM program generation | Included: generates from OEM manuals with citations | Not available | Not available |
| Text-to-workflow with 12-month backtest | Included: plain language to automation with mandatory backtest | Not available | Not available |
| Evidence-grade work records | Full: timestamped, geotagged, per-step with photos and signatures | Partial: completion tracking with limited step granularity | Partial: photo capture with basic completion records |
| Self-hosted deployment | Available: on-premise or private cloud | Available for some vendors | Not available (cloud only) |
| IoT condition monitoring | Included: AWS IoT meters, alerts, automatic work orders | Separate add-on with additional licence | Not available |
Facterra heritage
Facterra: seven years of production deployment at 50+ industrial facilities
Facterra was built 2017–2023 and deployed across manufacturing, energy, and food production facilities in North America, Europe, and Asia. The multi-tenant Django/PostgreSQL platform on AWS now serves distributed critical infrastructure: renewable energy sites and data centres.
| Asset ID | Type | Status | Last PM |
|---|---|---|---|
| UPS-A02-018 | UPS | Active | 14 Jul |
| CRAC-B04-009 | Cooling | Alert | 10 Sep |
| GEN-A01-003 | Generator | Active | 28 Aug |
| TRF-D02-011 | Transformer | Active | 02 Sep |
| INV-C03-007 | Inverter | PM due | 22 Jul |
| WO | Title | Type | Assigned | Status |
|---|---|---|---|---|
| WO-4421 | CRAC temp alert | COR | M. Santos | In progress |
| WO-4419 | Generator PM | PM | J. Reyes | Scheduled |
| WO-4415 | UPS battery test | PM | A. Kowalski | Scheduled |
| WO-4411 | Inverter service | PM | P. Chen | Complete |
| WO-4408 | Transformer inspection | INS | J. Reyes | Complete |
Three orthogonal hierarchies in one register. Location, function, physical.
Production-hardened
Multi-tenant Django backend with PostgreSQL, deployed on AWS. Not a prototype rebranded as a product. A platform that ran real operations at scale.
Configurable per tenant
Dynamic forms, custom workflows, role-based views, and per-tenant AI models. Every organisation gets its own schema, not a shared configuration they can't change.
Built for the field
Offline capture, geofenced submissions, QR code asset identification, multilingual voice reporting. Designed for technicians who don't sit at desks.
See how it works for your operation
30-minute walkthrough. We'll show you the platform against your actual asset types and maintenance workflows.
Book a DemoFAQ
Common questions
What is Facterra?+
Facterra is a maintenance execution and evidence platform for distributed critical infrastructure: renewable energy sites and data centres. It combines work order management, integrated scheduling, and AI-augmented reporting into a single system that produces evidence-grade records as a byproduct of doing the work.
How do subcontractors use Facterra without a licence?+
Facterra sends subcontractors a secure, time-limited link to complete their assigned work order. No account creation, no app download, no training. They open the link, complete the work with photos, readings, and voice notes, and the evidence flows back into your system: timestamped, geotagged, and structured.
Does Facterra include scheduling and optimisation?+
Yes. Facterra includes an integrated scheduler-optimiser powered by OptaPlanner. It solves weekly plans considering technician certifications, parts availability, travel time, and permit windows, without a separate scheduling product or integration.
Can Facterra be self-hosted?+
Yes. Facterra can be deployed on your own infrastructure for organisations with data sovereignty requirements, particularly common in data centre operations.
How does the multilingual voice reporting work?+
Technicians speak into their phone in their native language. The AI structures the report, translates it to the organisation's primary language, and tags photos and readings to the correct work order fields. The structured record lands in the system without the technician typing anything.
What does 'text-to-workflow' mean?+
You describe an automation rule in plain language, for example: 'when inverter string voltage drops below threshold three readings in a row, create a corrective work order for the electrical team.' The system builds the workflow automation and backtests it against twelve months of history, so you can see every time it would have fired before you activate it.