Facterra vs Salesforce Field Service
Salesforce Field Service is built on the Salesforce CRM platform. Facterra is purpose-built for maintenance execution in critical infrastructure — not adapted from a CRM.
| Capability | Facterra | Salesforce Field Service |
|---|---|---|
| Licence-free subcontractor access | Included — link-based, no seat cost | Not available — contractor licences required |
| Scheduling & optimisation | Integrated OptaPlanner solver | Add-on — Salesforce Scheduler, separate licence |
| Asset management depth | Three-hierarchy register with IoT | Basic asset records, limited hierarchy |
| Multilingual voice reporting | Included | Not available |
| Evidence-grade work records | Timestamped, geotagged, per-step | Service report, limited evidence granularity |
| Self-hosted deployment | Available | Cloud only |
| CRM integration requirement | None | Requires Salesforce CRM |
| Implementation timeline | Weeks | Months |