This is the final in a 3-post article series on Smart Services. If you haven’t read the previous parts, here are the links:

This is the second in a 3-post article series on Smart Services. You can read the first article on building a strong business case here.

In this series of posts, I address service product management topics around building smart services – more specifically remote monitoring

In my last post, I covered the stakes in expanding

For the last couple of decades, as service revenue grew in importance

n my earlier article, “Field Services Is Dead. Long Live (Digital) Field Services“, I made a case for why machinery companies