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Tag: field services

Services

The long-tail is where the next billion in service revenue is (Part 2)

In my last post, I covered the stakes in expanding

Roy Chikballapur

August 10, 2020

Services

The long-tail is where the next billion in service revenue is (Part 1)

For the last couple of decades, as service revenue grew in importance

Roy Chikballapur

July 24, 2020

Services

Field Service is dead (Part 2): Digitalising field services

n my earlier article, “Field Services Is Dead. Long Live (Digital) Field Services“, I made a case for why machinery companies

Roy Chikballapur

June 23, 2020

Services

Resilient field services

Machinery companies with a mature field service activity have perfected processes and trained service engineers to intervene proactively and rapidly to deliver their SLA’

Roy Chikballapur

May 8, 2020