Here are responses to questions
we get asked most often.

We connect process manufacturers and their machinery suppliers on our digital ecosystem.

Our software enables manufacturers to make the most of their machines and allows machinery OEMs to sell more services to a significantly larger installed base.

At Facterra, we are categorical that the data that we host is owned by the company that creates it. We are also clear that only the owner can use the data (or authorise 3rd parties to use the data with explicit, extremely granular data usage authorisation settings. Put simply, our customers have full control over exactly who can access and use their data and for what use cases and outcomes.

We implement these controls with 3 different encryption methods to ensure maximum data protection.

For more information, please refer to our General Terms and Conditions and Privacy Policy.

All the data are stored on servers based in the European Union. Facterra is fully compliant with the E.U. General Data Protection Regulation (GDPR) for personal data.

At Facterra, we understand the challenge of keeping plants running under difficult circumstances. Working side-by-side with our customers in 2020, we rapidly built out capabilities that have enabled our customers to operate uninterrupted. Here are a few enablers:

• Work from anywhere thanks to a performant Cloud Solution
• Service customers from your home Interactions between Seva users and their customers thanks remote assistance solutions (video calls)
• Remote Condition Monitoring for Equipment
• Helping mastering data well enough to anticipate customer needs in a business context with fewer personal meeting

The capabilities that Facterra offers are relevant to both discrete and process manufacturing industries and industrial OEMS who supply to these industries. Currently, a majority of our customers operate in the process manufacturing industries.

Get in touch with us today to discuss your requirements.

Our solution is the result of the recent market evolutions. By offering a 100% digital solution, our Software as a Service (SaaS) provides Industrial Operators maximum asset performance at lower costs thereby generating cost savings and optimising stock and asset management for your plant.

If you want to know more about how Facterra best helps its customers , and how traditional field service activities recently experienced an accelerated shift , please feel free to discover our blog articles .

We currently offer 3 plans.

• Starter
• Pro
• Enterprise

Each plan gives access to a specific list of features, the details of which can be perused here.

An Equipment is a machine or component registered as such in APM, on which maintenance can be performed.

Setup tutorials and explanations are offered as part of the subscription plan to all customers. Nevertheless, Enterprise plan customers can request for additional customised support which is billed as part of our Professional Services. Talk to our sales teams for more details.

The software works under the following operating systems: Windows, Mac OS, Android, iOS, Linux, and can be used with any updated, modern browser, including Google Chrome, Firefox, Edge.

As of 2021, we no longer support Internet Explorer.

Our products are all available in English, German, Spanish, Russian and French.

When you register, you will receive an email with the URL of your account as well as your login credentials.

You can access the page to log into your Asset Performance Management account by typing the account URL in your browser.

Facterra is user-friendly and requires minimum training for industrial operators and maintenance technicians. A 2-hour training is enough to master the basics and handle maintenance planning and completion.

Thanks to its highly ergonomic interface, the software is easy to use for each participant of the company, at their level.

To support you in mastering your new tool, we have developed a Knowledge Base. You will find articles and videos on each section of APM to support you and your employees on a daily basis.

If you have any other questions, we invite you to contact us here.