This is the final in a 3-post article series on Smart Services. If you haven’t read the previous parts, here are the links:

This is the second in a 3-post article series on Smart Services. You can read the first article on building a strong business case here.

In this series of posts, I address service product management topics around building smart services – more specifically remote monitoring

It was exactly a year ago that I returned from BrauBeviale, an international trade fair for the beverages and brewing industry and realised that I had lost my sense of taste. It was still pre-Covid-19 in the news, my doctors put it down to an inexplicable neurological cause that they couldn’t diagnose.

In this post, I hope to trigger a debate within the Industry 4.0 community on the need for so called Customer Portals 

Apologies for the delay in getting this piece out. Summer weather and the birth of a baby make focusing on writing articles a lot harder.