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Author: Roy Chikballapur

Services

Field Services is dead. Long live (digital) field services

Traditional field service activities experienced an accelerated shift to digital delivery models during the Covid-19 lockdowns.

Roy Chikballapur

June 8, 2020

Services

Offering the best of Just-in-time and Just-in-case with spare parts eCommerce

Digital technologies can enable machinery companies

Roy Chikballapur

May 27, 2020

Services

5 tips for getting spare parts e-commerce right

Roy Chikballapur shares 5 tips for getting spare parts e-commerce right.

Roy Chikballapur

May 19, 2020

Services

Resilient field services

Machinery companies with a mature field service activity have perfected processes and trained service engineers to intervene proactively and rapidly to deliver their SLA’

Roy Chikballapur

May 8, 2020