- By Use-case
Industry 4.0: Customer portals vs. Customer’s portal
In this post, I hope to trigger a debate within the Industry 4.0 community on the need for so called Customer Portals
Accessing the long-tail with the right incentives
Apologies for the delay in getting this piece out. Summer weather and the birth of a baby make focusing on writing articles a lot harder.
The long-tail is where the next billion in service revenue is (Part 2)
In my last post, I covered the stakes in expanding
The long-tail is where the next billion in service revenue is (Part 1)
For the last couple of decades, as service revenue grew in importance
Why digital plant projects fail (and what to do to succeed)
In a different life, I worked as the PMO for a global SAP deployment program at a large industrial company.
Field Service is dead (Part 2): Digitalising field services
n my earlier article, “Field Services Is Dead. Long Live (Digital) Field Services“, I made a case for why machinery companies
Roy Chikballapur